Frequently Asked Questions (FAQ)
📦 Orders & Shipping
How long does shipping take?
We offer fast and free shipping! Orders are processed within 24-48 hours, and delivery typically takes 7-14 business days, depending on your location.
Do you ship internationally?
Currently, we ship to the United States, Canada, United Kingdom, Australia, and New Zealand.
How can I track my order?
Once your order ships, you will receive a tracking link via email. You can also check the status of your order here.
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, contact us at support@hyper-vitals.com within 30 days for a hassle-free return.
How do I start a return?
Simply email our support team with your order number and reason for return. We’ll guide you through the process.
Do I have to pay for return shipping?
No, we offer free returns.
🦵 Product Information
How does the OrthoMax™ Knee Brace work?
The OrthoMax™ is a UA Unloader Knee Brace designed to reduce pressure on the knee joint, providing support for conditions like arthritis, ACL/MCL injuries, meniscus tears, and post-surgery recovery.
Is the brace adjustable?
Yes! The OrthoMax™ features adjustable straps to ensure a customized and comfortable fit for all-day wear.
Can I wear it under clothing?
Absolutely! The sleek and lightweight design makes it easy to wear under most pants or leggings.
💳 Payment & Support
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and other secure payment options.
How do I contact customer support?
You can reach us at support@hyper-vitals.com. Our team is available 24/7 to assist you.